adda1 Privacy Policy
The security of your personal information is our top priority. In this policy, learn in detail what information we collect, how we use it, and how we keep it protected.
1. Introduction and Applicability
adda1 ("we", "our", or "platform") operates an online gaming service for users in Bangladesh. This privacy policy ("policy") explains what personal information we collect when you use the adda1 website or services, how we process that information, and what rights you have.
This policy applies to all users of adda1 — both registered members and unregistered visitors. By using our services, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please stop using our services and contact us for assistance.
adda1 is for those aged 21 and above only. We never knowingly collect information from minors. If we learn that information has been collected from a minor, it will be deleted immediately.
2. What Information We Collect
We collect various types of information from different sources. Details are provided below:
What you provide directly
During account registration or use of services, you may provide the following information:
- Full name and date of birth
- Email address
- Bangladeshi mobile number (for verification purposes only)
- Payment method details (bKash, Nagad, Rocket number or bank account details)
- Identity verification documents (national ID card or passport)
- Address details
Automatically collected information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser and operating system information
- Cookies and log data
- Usage patterns and gaming history
- Transaction information and duration
- Login times and session information
3. Purpose of Information Use
adda1 uses your information only for specific and lawful purposes. The table below sets out each purpose for which we use your information and its legal basis:
| Purpose | Description | Basis |
|---|---|---|
| Account management | Creating, verifying, and maintaining your account | Contractual necessity |
| Identity verification (KYC) | Confirming age and identity and preventing fraud | Legal obligation |
| Payment processing | Completing deposits and withdrawals securely | Contractual necessity |
| Customer service | Providing support via live chat and email | Legitimate interest |
| Security and fraud prevention | Detecting and stopping unusual activity | Legitimate interest and legal obligation |
| Responsible gaming | Monitoring addiction risk and helping set limits | Legitimate interest and user protection |
| Service improvement | Analysing usage patterns to improve the platform | Legitimate interest |
| Legal compliance | Adhering to applicable laws and regulations | Legal obligation |
4. Information Sharing with Third Parties
adda1 does not sell or rent your personal information. However, in certain circumstances we may share information with third parties:
Payment processors
Information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and bank transfer services. These third parties are bound by their own privacy policies.
Technology and game providers
Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe may see certain information in order to operate the services. They are our contracted partners and are committed to protecting data.
Legal and regulatory authorities
Information may be disclosed to relevant authorities to fulfil legal obligations, comply with court orders, or assist in investigating fraud and criminal activity.
Security and fraud prevention
Specific information is shared with anti-money laundering (AML) and fraud detection services. This helps keep our platform and all users protected.
5. Cookies and Tracking Technologies
The adda1 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that improve your browsing experience.
Essential cookies
Required for the basic functioning of the website. Used to maintain login sessions, ensure security, and more. These cannot be disabled.
Functionality cookies
Remember your preferences such as language settings and login information. These personalise your experience.
Analytics cookies
Used to understand how users interact with the site. This information helps us improve our services.
You can control or delete cookies from your browser settings. Please note that disabling essential cookies may affect some functionality of the site.
6. Data Protection and Security Measures
adda1 applies industry-standard technical and organisational measures to protect your information. Our security framework is built on the following layers:
Technical protection
- SSL/TLS encryption — all data transmissions secured
- Sensitive data stored with 256-bit AES encryption
- Two-Factor Authentication available
- Regular security audits and penetration testing
- Firewall and DDoS protection measures
Organisational protection
- Minimum necessary data access policy for staff
- Regular staff training on privacy matters
- Rapid response plan in the event of a data breach
- Data processing agreements with third parties
- Data minimisation policy — only necessary information collected
We make every effort to protect your data, however complete security on the internet cannot be guaranteed. If you notice any suspicious activity, please report it immediately to [email protected].
7. Data Retention Period
adda1 retains your personal information only for as long as necessary. The retention period depends on the type of information and the purpose for which it was collected:
Account information
For as long as your account is active and for as long as required after account closure to meet legal obligations.
Transaction records
Transaction information is retained for an extended period for financial auditing and legal compliance. This is required to comply with AML regulations.
Communication records
Customer service communication records are kept for a defined period for service quality improvement and dispute resolution.
When the retention period ends, information is securely deleted or anonymised. In cases of legal obligation or ongoing dispute resolution, information may be retained for an additional period.
8. Your Rights
As a user of adda1, you have the following rights over your personal information. We are committed to respecting and helping you exercise these rights:
Right to access
You have the right to know what information we hold about you and to receive a copy.
Right to rectification
You have the right to request that inaccurate or incomplete information be corrected.
Right to erasure
In certain circumstances you may request that your information be deleted, though this may not be possible where a legal obligation exists.
Right to restriction of processing
In certain circumstances you may request that processing of your information be restricted or paused.
Right to data portability
You have the right to receive your information in a structured, machine-readable format.
Right to object
You have the right to object to the processing of your information for certain purposes.
To exercise these rights, send an email to [email protected] or contact us via our 24/7 live chat. We will endeavour to respond to your request as promptly as possible after receipt.
9. International Transfer of Information
Your information may be transferred and processed outside Bangladesh in order to operate our services. This occurs primarily due to our technology partners and cloud service providers.
Whenever information is transferred internationally, we ensure that the receiving party maintains appropriate data protection standards. We follow contractual safeguards, data processing agreements, and relevant international standards.
For data transfers related to third-party game providers (Pragmatic Play, PG Soft, JILI, Spribe, etc.), the respective provider's own privacy policy also applies.
10. Minor Protection Policy
adda1 strictly prohibits providing services to anyone under the age of 21. We do not knowingly collect any personal information from minors.
During registration, we verify age through identity documents. If a user provides a false age and we become aware of it, their account will be immediately closed and any collected data will be deleted.
If a parent or legal guardian believes that a minor is using or has used our services, please contact us immediately at [email protected].
11. Policy Changes and Updates
adda1 reserves the right to change or update this privacy policy from time to time. The policy may be updated if the scope of services expands, legal requirements change, or technical methods improve.
For any significant changes, we will notify you in advance via your registered email or through a notice on the platform. The date of the updated policy will be displayed at the top of the page.
Continued use of our services after any changes will be considered as your acceptance of the new policy. Therefore, it is recommended that you review this page regularly.
12. Contact Us
If you have any questions, requests, or complaints regarding this privacy policy, please do not hesitate to contact us. Our dedicated privacy team is ready to answer all your questions.
Have a question about privacy?
Our support team is available 7 days a week, 24 hours a day to serve you.
This privacy policy was last updated in January 2026. For more related information, please visit our Terms and Conditions and Responsible Gaming pages.